At Pinkywears, we want to ensure your shopping experience is seamless. We understand that sometimes plans change, and you may need to cancel an order. That’s why we’ve made our cancellation process as simple and straightforward as possible.
When Can You Cancel Your Order?
We process orders quickly to get them to you faster, but whether you can cancel your order depends on its current status. If your order is still being processed or hasn’t been shipped yet, you can usually cancel it. However, please note that products such as custom or personalized items may have specific cancellation terms.
To confirm whether your order can be cancelled, simply log into your account or reach out to our customer support team. The sooner you act, the better your chances of successfully canceling before the order is shipped.
Cancelling your order is a quick and easy process:
If you need assistance at any point, our customer support team is ready to help. Please remember, cancellations can only be processed before the order has been shipped or completed.
Once your cancellation request is approved, we’ll initiate a refund to the original payment method used for your purchase. Refunds typically take a few business days to process, depending on your payment provider. Should you have any questions about your refund status, our support team is always available to assist you.
While we strive to accommodate cancellations, there are some exceptions:
Custom or Personalized Products: Once production has started on these items, cancellations are not possible.
Shipped Orders: Once an order has been packed or shipped, it can no longer be canceled.
Sale & Promotional Orders: Orders placed during special promotions or clearance sales may have unique cancellation rules.
These will be clearly indicated at checkout.
If you're unsure about whether your order can be cancelled, don’t hesitate to contact our customer service team for clarification.
Please note that our cancellation policy is subject to change, and we may update it at any time without prior notice. We make every effort to keep the policy accurate, but errors may occasionally occur. By placing an order, you agree to these terms and acknowledge that we reserve the right to refuse or cancel any order that violates our policies or appears fraudulent.
If you have any questions regarding our cancellation policy or need assistance with an order, feel free to get in touch. You can reach us at hurryhutinnovationpvtltd@gmail.com. Our dedicated customer support team is here to ensure that your shopping experience remains smooth and enjoyable.